orders

Just shoot us an email to service@buckleandseam.com and tell us what you want to change and we will do our best to accommodate your needs.

As soon as you place an order successfully, you will receive an order confirmation email. If you can’t find it, please check your spam folder.

Our logistics team will dispatch in stock items within 2 business days. The delivery time by our courier varies depending on the delivery destination. Please visit our shipping page for more accurate delivery estimates. LINK HERE

Yes you can as long as you haven’t received a shipping confirmation yet. Just write us an email with the initials of your choice to service@buckleandseam.com.

RETURNS

1. Contact our customer service: service@buckleandseam.com
2. You will be sent a return label, print it and put it on the package
3. Bring your package to the next DHL parcelshop (which you can find here: (on the bottom left hand side corner https://www.dhl.de/en.html)
4. Once we receive the bag in acceptable/ unused condition we will refund the money and a confirmation will be sent to you

Yes, we offer returns for products without engraving. Furthermore, any brand new product, that is without usage and all accompanying materials, can be returned for a full refund or store credit within 14 days of delivery. We offer free and easy returns for all of our EU customers for orders above 100 € in value. Expedited shipping charges are non-refundable. Please contact our customer service if you require more information.

As soon as we received your bag our quality assurance team will check the condition of the product, we will initiate a refund of the full purchase price of the bag on the payment method you used if everything is in order. Once we refunded the price you will receive a message. Depending on the payment method you used your money should be transferred within 3 to 5 business days.

PRODUCTS

Yes, we offer a 2 year international warranty on our products.

Yes, find the store closest to you on our Store-Page LINK HERE   
There is no store next to your location, but you have one in mind that you would like to have our bags? Tell our customer service: service@buckleandseam.com

You will notice that if you scratch the leather, marks can easily be removed by simply rubbing over the scratch with your finger or a cloth. If you have a deeper scratch we recommend you to apply colour neutral conditioner// our leather wax to the scratch area to protect your bag for future adventures.

Yes, as long as the weight specifications of the particular airline are respected (usually 6-10 kg). Please make sure to check again with the particular airline you are flying with.  

We at Buckle & Seam only work with long established family tanneries who use the finest raw materials in order to create our beautiful products. While the majority of the world's leather is tanned involving harmful chemicals such as Chrome VI, Lead and environmentally harmful chemical substances, we decided not to do so! Not only have we committed ourselves to using the highest quality materials to create our products, we are also committed to reducing the environmental footprint of our products as much as possible. Therefore, we chose to only use vegetable tanned leather that takes approximately 3 weeks from start to finish, and requires experienced craftsmen to create. Furthermore, we have our own production facility in Karachi, in which we set new standards regarding work safety, fair working conditions as well as social security for our workers. Read more HERE

1. Contact our customer service: service@buckleandseam.com
2. You will be sent a return label, print it and put it on the package
3. Bring your package to the next DHL station (which you can find here: (on the bottom left hand side corner https://www.dhl.de/en.html)
4. Once we receive the bag we will fix or return a new (part of the) product and a confirmation message will be sent to you

SHIPPING

Please see our Shipping page for details LINK HERE

Please see our Shipping page for details LINK HERE

Shipping internationally within the EU is tax free for the customer - for non EU shipments in most cases there is no issue at all and you will not incur any additional fees. However, the following needs to be read and understood before ordering from our website.


When ordering from buckleandseam.com, you are responsible for ensuring the product can be lawfully imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the country that he is trying to import the product to.


Orders are, unless otherwise specified, marked as gifts when shipped. This measurement aims to avoid unnecessary customs & duties payments at the country of destination. Nevertheless, it may occur that products may be still subjected to import taxes, customs duties and fees levied by the destination country. In these cases DHL/Ups will only deliver the product once the recipient has paid the amount due. Unfortunately, we do not have control over this but can only inform you here.


In case additional charges apply upon reception and you choose to not pay, Buckle & Seam reserves the right to not refund at all or partially shipping fees, return fees, taxes or the entire product costs.

In case you haven’t received any shipping confirmation within 3 business days after you placed the order please contact us at service@buckleandseam.com .

We ship mostly with DHL or UPS within Europe. If you live outside of Europe, DHL hands your package over to a national shipment provider.

Once we received, checked, (engraved your initials) and handed your bag to our shipment provider, you will receive a shipping confirmation that contains a tracking link for your package. If you click on that link, or copy it into https://www.dhl.de/trackandtrace (Germany) or https://nolp.dhl.de/nextt-online-public/set_identcodes.do?lang=en&idc= (outside Germany) you can follow your package's journey.


Please allow 24-48 hours for your tracking details to update.

As long as you haven’t received a shipping confirmation email yet, that’s no problem at all. Just write an email with the new shipping address to service@buckleandseam.com and we will change your address.

PAYMENT OPTIONS

If you have problems with a specific payment provider please contact us on service@buckleandseam.com, we will investigate the problem and fix it within 24 hours. If there is a technical issue from our end we will reward your patience with a discount code :-)

We offer the following payment options:

American Express

Master Card

Visa

Paypal

Sofort Überweisung

Payment via invoice are serviced by Klarna and are only possible for customers based in Germany, Austria or Switzerland

Yes, we offer payment via invoice by klarna, but only if you are based in Germany, Austria or Switzerland.

LEATHER

In order to meet high quality expectations on the durability and natural aspect of our products, we have chosen to work with cow leather. This allows our products to be resilient and soft at the same time. Moreover, the leather that we use is in its most natural form; entire grain - meaning that all layers of the leather have been kept and worked together. With an average thickness of 1.7mm, it is twice as thick as the leather used in conventional leather bags and thus more robust and natural in its essence. In order to ensure a beautiful surface, without any unnatural changes in the structure, we select our raw material carefully and use healthy cowhide from the North of Pakistan.

This is due to the vegetable tanning process. As we only use natural ingredients every bag will slightly differ in shade. However, the leather will get darker over time and develop a more shiny smooth look. If you want to enhance that process you can apply our wax.

Your bag will have developed a unique patina and the leather might appear to feel a bit rougher. Most of our customers like exactly that feel, but if you want to give your bag a cleaner feel you can nourish your leather bag with all kinds of leather care products.

You will notice that if you scratch the leather, marks can easily be removed by simply rubbing over the scratch with your finger or a cloth. If you have a deeper scratch we recommend you to apply colour neutral conditioner// our leather wax to the scratch area to protect your bag for future adventures.

Your new leather bag does not require any particular care initially as it will be protected by the vegetable oils applied in our tannery. Anyways, if you want to give your bag a cleaner feel and protect it from future scratches you can nourish your leather bag with colour neutral and all natural beeswax.