SHIPPING AND RETURNS
Free shipping over €100
You will receive your order via GLS or Hermes delivery in 2 – 7 days after receipt of the order confirmation email. As soon as your order has been shipped, we will send you a tracking number via email, with which you can track the status of your order. The tracking number can be provided between 24 and 48 hours. For shopping carts under 100€ we charge 5€ shipping costs.
Please note that engraved items will take approximately 4-7 business days longer to ship.
CUSTOMS AND IMPORT FEES
In Europe, no fees are charged on shipping. Also, non-European shipping usually does not involve additional fees. However, the following instructions should be read and followed before ordering from our website. When ordering on buckleandseam.com you are responsible for ensuring that the product can be legally imported into the destination country. The recipient is the importer and must be familiar with the laws and regulations of the country to which they are attempting to import. Orders will be marked as gifts when shipped unless otherwise specified. This option may, in some circumstances, help avoid unnecessary duties and import fees in the destination country. However, shipments may be subject to customs duties and fees imposed by the destination country. In these cases, the shipping service provider will not deliver the product until the recipient has paid the amount due. Unfortunately, we have no control over this and can only inform you about this eventuality here. If additional fees are incurred upon receipt and you choose not to pay, Buckle & Seam reserves the right to not refund or partially refund fees, return shipping charges, taxes, or the total product cost.
FREE RETURNS ON NON-DISCOUNTED ITEMS
We offer customers who are entitled to the right of withdrawal and who have ordered without a discount code a free and easy return within 14 days of ordering. Please contact us via email to firstname.lastname@example.org .
Customers who have ordered with a discount code and would like to return their goods will be charged €5 for the return shipping. The fee will be deducted from the amount of the refund.
Unless the parties have agreed otherwise, the right of withdrawal does not apply to the following contracts: Contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection (initial engraving) or determination by the consumer is decisive or which are clearly personal tailored to the needs of the consumer.
Read more details about our right of withdrawal here .